Resume
Summary
I design innovative human centered apps and websites, resulting in better user retention and higher conversion rates, while creating delightful user experiences.
Methodologies
I love to analyze research and ideate solutions. I have experience brainstorming and whiteboarding concepts with teams. I enjoy creating wireframes at all levels of fidelity. I have experience working with dev-ops to build out ideas. I have worked with distributed teams using version control systems.
Tools
I’ve listed a few of my favorite UX skills and tools. If you use a different tool with your methodology, I’d be happy to learn it.
Awards
Multi-award-winner of the Gartner CEO Award “Going Over the Top in Achievement.” My design work resulted in better user experience and higher user engagement.
Gold Award
Silver Award
Team Award
Work Experience
UI/UX Designer
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Brooksource Consulting
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Feb to Mar 2022
Consulted for a major health insurance company. Collaborated with an agile design team. Recommended design insights for an emerging internal website. Partnered with the UX Research team, listened to user sessions, provided research insights using Miro.
UX Designer, Student, Writer
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Freelancer
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Oct 2015 to Feb 2022
Worked on several freelance UX Design projects. Designed a website and blog, wrote and published content. Learned UX Design from courses, meetups, and workshops.
UX Designer
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Bitesize UX Design Challenges
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Feb to Apr 2021
L’Acquolina Pasta – UX Writer Focus
Improved the cooking instructions for L’Acquolina Pasta mobile app, making it easier for users to understand fresh pasta cooking instructions. Listened to recorded interviews, completed UX Research, wrote microcopy with a conversational design style, and designed high-end wireframes for mobile app screens using Figma.
CityPups – UX Researcher Focus
Improved the ability for users to find the perfect dog to adopt when using the CityPups app. I listened to recorded user interviews, formulated ideas for improvement, used design sprints to create freehand wireframes, designed high-end wireframes using Figma.
UX Designer
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NYC MOTI
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Aug to Sep to 2015
Collaborated with the NYC Mayor's Office of Technology and Innovation. Created warmer visuals and conversational language in Sketch, then a clean prototype using InVision, for a newer human centered feel for the MOTI website.
UX Designer
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General Assembly NYC
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Jun to Sep 2015
Created delightful UX Designs at General Assembly (GA) User Experience Design Immersive (UXDI). Used various UX Design methodologies, including research, analysis, design & more. Small teams completed hands-on projects to gain real life experience.
UX Designer, Content Writer
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QuantumVoyager Blog
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Jan 2017 to May 2021
Showcased my writing and design skills on a timeless and clean interface, providing a delightful user experience. You can view my website here: https://tomfranov.wixsite.com/quantumvoyager
Interaction Designer
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Sr. Interface Developer
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Sr. Web Author
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Gartner
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Jan 1996 to March 2014
Designed the “Eagle” Sales intranet, and then the “Mercury” corporate intranet. The new website portals provided all Gartner associates with digital platform access to their departmental work tools via laptops, anytime, and anywhere throughout the world. The Eagle tool hugely boosted sales exec productivity worldwide, voted favorite sales tool by sales execs several years in a row.
Collaborated with stakeholders and users throughout the company and researched desired content for the Eagle sales intranet. Learned daily activities and workflow of the sales execs, then created site architecture, navigation, layout, and user flow that mirrored daily work patterns. Website user flow was designed to be immediately familiar to sales execs, so they could quickly find what they needed for their jobs while in the field, this resulted in a delightful user experience.
Conducted usability testing for Gartner client website, interviewed users during user testing and recorded comments verbatim. I synthesized UX Research and reported key findings to stakeholders.
Designed and built e-learning interactive training modules using Adobe Captivate to help clients learn and use complex Gartner proprietary software.
Designed and built an online help system for Gartner Events agenda builder, using Robohelp software, to help clients get their questions answered while online.
Conducted user experience research and redesigned intranets. Interviewed stakeholders and users, live and remote. Performed card sorting, live and remote. Synthesized research, and validated solution proposals.
Education
MIT Computer Science and Artificial Intelligence Laboratory: Human Computer Interaction for UX Design
Certificate of Completion, 2019, Online
This six-week online CSAIL course focused on Human Computer Interaction history, new trends, future technologies, and possibilities, and how to apply it with User Experience Design methodologies.
General Assembly, User Experience Design Immersive (UXDI)
UXDI Certificate, Graduated September 2015, New York City
Learned UX Design methodologies, including research, analysis, design & more. Completed numerous hands-on projects in the classroom and the field to gain real life experience.
Pace University, Marketing with Management Specialization
Bachelor of Business Administration (BBA), Graduated January 1993, Pleasantville, NY
The Pace co-op program provided an opportunity to apply for and work for Gartner in the Sales department as a Sales Assistant. My work ethic and success led to full-time employment at Gartner after graduation.